Taking care of your garments is our number one priority. We strive to provide exceptional service. While we are very cautious about treating all garments carefully, we cannot guarantee against color loss, bleeding, or shrinkage of garments. In addition, we do not take responsibility for any deteriorated or flawed garments, which could result in small holes or tears.
For any items deemed damaged or lost, MagicWash may reimburse you by paying up to five (5) times the weight/charge for cleaning the item, regardless of brand, price, or condition of the garment. Any damaged items must be reported to info@magicwash.pro and inspected by MagicWash within two (2) days through digital photos or in person. If the cost of damage exceeds $150, the item must be professionally inspected.
- Any clothing that has allegedly been damaged or lost by MagicWash must be brought to our attention within two days of the order being dropped off for us to consider giving compensation.
- Customer is responsible for clearly separating and labeling items to be laundered and items to be dry cleaned.
- MagicWash will assume responsibility for damaged items only if caused by our negligence. We will not accept responsibility for worn-out clothing, for items that fade or shrink during washing and drying, or for items given to us that require special care. We will provide special treatment for clothing if requested by a customer. We will assume responsibility for damage caused by not following a customer’s directions up to the monetary amount listed above. Special-care instructions must be written in a note securely attached to the bag containing the clothing requiring special care. Special care includes, but is not limited to, dry cleaning, drip-drying, drying at low temperature, washing with cold water, and washing on gentle cycle. We are not responsible if a customer leaves an item in his laundry that leaks or otherwise contaminates the laundry (such as lipstick).
- While we strive to return orders on time, conditions beyond our control may result in an order being returned late. Thus, we cannot guarantee on-time delivery. We will contact a customer in a timely fashion if a delay in processing an order occurs.
- There is a minimum charge, depending on the customer’s level of service.
- Customer is responsible for the security of laundry placed in a public area for pick-up or delivery.
- We will charge a $10 missed pick-up or delivery fee if a customer or his laundry is unavailable at the agreed-upon time.